UPDATE May 13, 2022: The BBB rating for Boxzilla Collectibles has been changed to “NR” or Not Rated as the business is in the process of responding to previously closed complaints.
Springfield, MO. – Better Business Bureau® (BBB®) advises consumers to use caution if doing business with Boxzilla Collectibles LLC, an online collectibles retailer in Columbia, Missouri. Consumers reported to BBB the company failed to deliver goods, did not provide refunds, failed to contact customers, and provided poor customer service.
Stephanie Garland with the Springfield BBB has more:
Boxzilla Collectibles LLC has an “F” rating, the lowest on BBB’s scale, due to numerous recent unanswered complaints. The business primarily sells Funko Pop figures, which depict people in TV movies, sports and entertainment.
A Greenville, Wisconsin, man told BBB he paid Boxzilla Collectibles LLC $185 in September 2021 for a full set of Funko Pop figures. The man said he heard little from the company after making the purchase. He said he received one message about the product being shipped, but he never received it. He requested a refund, but never received it.
A woman from Raymore, Missouri, told BBB she ordered a Funko Pop figure from Boxzilla Collectibles LLC in September 2021 after seeing an ad for the business on social media. She said her husband is a collector of the figures and wanted to gift him one for Christmas. The woman said she never received the item and the business stopped replying to email messages.
A Jacksonville, Florida, woman told BBB she purchased three Funko Pop figures from Boxzilla Collectibles LLC as a gift for her husband. She said the business “gave her the runaround” on her purchase and never gave her a shipping date. She said the business eventually stopped replying to her emails.
“Staying in communication with your customers is vital,” said Michelle Gleba, BBB Columbia regional director. “If this business can’t deliver the goods people paid for, it must return their money.”
The Columbia address being used by the business is associated with a big box retailer.
In a response to a BBB inquiry, the business said it is trying to keep its customers updated on their orders.
“We are working hard to answer all customer questions and provide updates, but there are several hundred each day,” the business wrote in its response. “We ship out orders as soon as all items are received in stock. It is our shipping policy to hold orders containing in stock items if there are pre-order items in the same order. This is where some customers get impatient.
“Our policies are stated on the website in our shipment policy, terms and conditions and preorder information pages. Customers also receive update emails letting them know that we are still waiting on items to arrive for their order.”
BBB offers these tips on how to avoid online shopping problems:
- Research any business and its owners before paying any money. Check the company’s BBB Business Profile at BBB.org or by calling 888-996-3887.
- Be wary of sales or prices that seem too good to be true. In many of these cases, the items do not exist or of poor quality.
- Read all terms and conditions before completing a purchase. Make sure to understand expected delivery dates and refund policies. Know your options in case you receive an item that was not as advertised.
- Pay by credit card whenever possible in case you need to challenge the payment.
- Check a site’s security settings. If the site is secure, its URL (web address) should start with “https://.” You also may see a picture of a small closed lock in the lower right-hand corner of the screen.
